Julie Marsh is a values-driven leader with more than 15 years’ experience across the NDIS, education and community sectors. As Chief Experience Officer at Wellness Australia Group, she leads with a simple belief: when people feel seen, heard and respected, sustainable outcomes follow. Julie’s career has been built on strengthening organisations from the inside out — aligning governance with heart, strategy with kindness, and innovation with practical delivery. Her leadership is both strategic and deeply relational. Julie is known for building high-performing teams grounded in trust, clarity and accountability. She has led multi-site NDIS operations supporting more than 4,000 participants, achieved outstanding staff retention, and consistently delivered above KPI expectations while protecting culture and wellbeing. At Wellness Australia Group, Julie focuses on participant experience, workforce culture, and community engagement. She champions dignity of risk, person-centred practice, and co-design approaches that ensure participants and families remain at the centre of every decision. Her work bridges operational excellence with lived experience — creating environments where employees feel supported and participants feel genuinely empowered. A recognised frugal innovator, Julie has established inclusive social enterprises that create employment and training pathways for people with disability, securing government funding and community partnerships that deliver measurable social impact. Her approach is solution-focused, collaborative and future-oriented — always asking not just “Is this compliant?” but “Is this meaningful?” Julie holds qualifications in business, management, HR, and is currently completing a Graduate Certificate in Diversity, Equity & Inclusion. She also contributes to community boards and advisory groups that align with her passion for inclusive communities. Above all, Julie leads with kindness. She believes that safety and clarity create confidence, consistency builds trust, and strong culture fosters belonging — with purposeful engagement forming the foundation of quality care. As Chief Experience Officer, she is committed to continuous improvement in building a stronger, more connected and more purposeful Wellness Australia Group.